Terms and Conditions

Please read these Terms and Conditions before using our website (www.janebidwellflowers.co.uk ) and in particular before purchasing our flowers and gifts online. Please note that by accessing any part of our website, you shall be deemed to have accepted these Terms and Conditions in full. We may revise these Terms and Conditions at any time by updating this page. Please check the website from time to time to review the current Terms and Conditions.

Information about Jane Bidwell Flowers

We are an established florist business and our shop is in Hythe Hampshire, UK. We sell all sorts of flowers and related gifts from our shop and online via our website.

The business is run on a Sole Trader basis and our details are as follows:

Jane Bidwell Flowers
Unit 4, Pylewell Road
SO45 6AP

Email Address: info@janebidwellflowers.co.uk

Telephone Number: 023 8084 4114

Products, Descriptions, Photos & Specifications

All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a product of equivalent value and quality without notice. In the event that we are unable to supply the products or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

We may deliver certain flower products in bud to ensure longer life. Any other special product information, for example, shelf life, shall be shown on our website. Some Products, flowers and plants may be harmful or poisonous, if you require further information before submitting an order please contact Jane Bidwell Flowers on: 023 8084 4114.

Please note that we may substitute flowers for suitable alternatives, similar in style, quality and value depending on availability. Sundry items such as vases, flower baskets and containers are not included unless stated in the description and may vary or be substituted for a similar item if they are included.

We describe each flower product as accurately as possible and Jane Bidwell Flowers does not accept any responsibility for errors in the product descriptions. For information only, we have included a photos to indicate how the product may look. The photographs and descriptions are for information only.

Illustrations, photographs, dimensions and descriptions of products on our website are intended as a general guide to the products only and do not form part of our contract with you. Products may vary slightly in appearance from those depicted on the website.


We only deliver Products within mainland UK and the Isle of Wight. Please note that we are sometimes unable to deliver selected products to some areas of Wales and Northern Scotland/individual postcodes. Where possible we will advise you of those restrictions before we accept your order. If you would like delivery to these areas or have a query about where we deliver please contact Jane Bidwell Flowers on 023 8084 4114 for further details as we may be able to make delivery subject to an additional charge. We will advise you at the time of your order of any additional charges to remote areas which are not normally delivered to by us.

For florist delivered products whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be by Jane Bidwell Flowers or for certain orders via third party courier. In very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full. For deliveries via third parties to Northern Ireland and some areas of Scotland, and Wales please allow up to an additional 48 hours after the requested delivery date for delivery to be made.

Postal products are delivered by Royal Mail's 1st class post to addresses within the UK only. Next day delivery is available for orders received before 1pm Monday - Friday. Please note that we cannot guarantee delivery dates for this service. If the delivery date is critical, please contact Jane Bidwell Flowers on 023 8084 4114 before placing your order.

We will deliver the Products ordered by you to the address you give to us for delivery at the time you make your order. We cannot guarantee when any item will be despatched and we are unable to specify a time for delivery.

Some orders will require a signature on delivery. This will apply in the case of delivery of certain products or to certain locations where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, flats or apartments with concierge services, ships and other business locations. The signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

You will become the owner of the products you have ordered when they have been delivered to you or the representative of the recipient. You are responsible for any insurance (where relevant) security after delivery. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. Please ensure that you enter full and accurate details, including the full name. the address and the postal code, of the recipient. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you.

Prices and Payment

The price payable for the products that you order is shown on our website. The website prices are shown inclusive of VAT. Delivery, package and postage costs are be shown separately in the checkout before you enter your details for payment.

If the price of a product is incorrectly shown and is higher than stated on our website we will either send you an email informing you of the new price and asking you if you want to proceed with your order or we will cancel the order and inform you. If the price of a product is lower than stated on our website we will send you the product and charge you the lower price.

We accept payment by credit and debit card via the third party checkout organisations (Google Wallet, Paypal or Amazon Checkout). If for any reason payment is refused after we have dispatched the products we will have the right to request the payment from you or recover the products from you and charge you for our costs in recovering the products or seeking further payment.

If You Change Your Mind

By law you have the right to cancel your contract before you receive the products or to return any products to us within 7 working days after the date of receipt of the product. It is your responsibility to take good care of the products to ensure that the products and their packaging are not damaged. If you have already received the products from us and wish to return it please follow our returns policy set out below. Once you have notified us that you are returning the products the cost of the products will be re-credited to your credit or debit card as soon as possible and in any event within 30 days of your order provided that the products in question are returned by you and received by us. If you do not return the products delivered to you or you do not pay the cost of returning them we shall be entitled to deduct the direct costs of recovering the products from the amount to be re-credited to you. Your right to cancel shall not apply to products supplied to your specification or which are personalised; or products which are liable to deteriorate rapidly including, but not limited to, flowers.

Refund Policy

Refunds may occasionally be given at the discretion of Jane Bidwell Flowers. Because of the perishable nature of many products you are advised and requested to make any complaint within 1 working day of the delivery date of your products. We guarantee seven days of freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within seven days of delivery you should take a digital photograph of them and email it to info@janebidwellflowers.co.uk or take the flowers to the florist shop that delivered them and we will replace the flowers and deliver them to you free of charge. If you want to return a Product to us other than because it was damaged when delivered or is faulty, please use our returns policy set out below. If you want a refund not a repair or replacement we will refund you the price and the delivery costs and the cost of returning it to us. Please send us a receipt for the return postage costs. We will inspect all products returned to us as faulty or damaged. If we discover that they are not faulty or damaged we may recharge you for the products and the costs incurred by us.

If we send you a product that you have not ordered please use our returns policy set out in below. If you return it to us we will refund the price, the original delivery costs and the cost of returning it to us.

Returns Policy and Complaints

If you are returning a product or you have a complaint please contact the Customer Services team by email on info@janebidwellflowers.co.uk. by telephone on 023 8084 4114 or by post at Jane Bidwell Flowers, Pylewell Road, Hythe, Southampton, Hampshire, SO45 6AP. Each return will be dealt with individually and the most appropriate action agreed with you.

Where products are being returned to us we advise you to return products by a secure postal method to Jane Bidwell Flowers, Pylewell Road, Hythe, Southampton, Hampshire, SO45 6AP and obtain a receipt as proof of returning it to us. If you have difficulties returning the products, for example, by reason of their size, please contact us on 023 8084 4114 to arrange a suitable solution.

Cancellation by Us

We reserve the right to cancel the contract between us if we have insufficient stock to deliver the products you have ordered or if the price or description of the products was listed incorrectly due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by email and refund any sum paid by you to your credit or debit card. We will not be obliged to offer any compensation for loss or disappointment suffered by you.

Our Website

Our website address is: www.janebidwellflowers.co.uk and this is the website referred to in these Terms and Conditions.

We endeavour to ensure the accuracy of the data on our web site however it is possible errors may occur. We make every effort to rectify any errors as soon as possible but we cannot be held responsible and accept no responsibility or liabilities for incorrect data. Any material downloaded or obtained from our website is done so entirely at your own risk.

Jane Bidwell Flowers reserves the right to modify or withdraw, temporarily or permanently the website (or any part of it) with or without notice and shall not be liable to you or any third party for any modification or withdrawal of the website.

This website may contain hyperlinks to websites operated by parties other than Jane Bidwell Flowers. We do not control such websites and Jane Bidwell Flowers is not responsible for their contents, availability or your use of them. Jane Bidwell Flowers inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. Any links to third party websites on this website are provided solely for your convenience. If you decide to access any of the third party websites linked to the website, you do so entirely at your own risk.


Unless otherwise stated, the copyright and other intellectual property rights in all material on our website are owned by or licensed to Jane Bidwell Flowers. This includes all text, graphics, images, photographs, video and sound material. Specifically, the the copyright and other intellectual property rights relating to the images and text used in the online shop are owned by EuroFlorist Europe B.V (Company No: 34084257) and are used by on our website with kind permission from EuroFlorist (eflorist).

It is a breach of copyright to use photographic images found on any part of the website without gaining our prior permission. If you would like to use an image found on the website, please contact Jane Bidwell Flowers for further details. You agree not to modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell or re-sell any information, software, products, or services obtained from the website.

Information Management and Security

Please read our Privacy Statement for details of how we manage data. Our online shop uses third parties to a provide secure shopping experience and Jane Bidwell Flowers does not request, access or store your credit card details. The third parties used for our shop include Google Wallet, Paypal and Amazon Checkout. Please check their terms and conditions for more information on how your data is managed by these third parties.

Your dealings with any third parties via the website and any terms or conditions agreed with, or representations given by, them, are solely between you and such third parties. The third party will be responsible for protection and security of your personal data or financial details which they collect. You agree that Jane Bidwell Flowers is not liable for such dealings.

Disclaimer of Liability

By entering the website you agree that under no circumstance will Jane Bidwell Flowers or its agents, officers or employees be held liable or responsible for: any content contained on or omitted from the website; any person’s reliance on any such content, whether or not the content is complete, current or correct; any viruses or defects that may be found to exist on the website.

All information found on the website is intended for guidance only. Jane Bidwell Flowers will not be liable or responsible for any damage or loss caused as a result of your doing, or not doing, anything as a result of reading, viewing or listening to any material, or any part of it, on the website.

Jane Bidwell Flowers is not liable or responsible for any inaccuracies, errors (including typographical errors) or omissions, or for the results obtained from the use of the website or its content. All content and any of the services included in, advertised on, or available through the website are provided “as is” and “as available”, with absolutely no guarantee of completeness, accuracy (either when posted or with the passage of time), timeliness or of the results obtained there from, and excluding, to the maximum extent permitted by law, all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Terms & Conditions might have effect in relation to the website.

The views expressed on the website do not necessarily reflect the views of Jane Bidwell Flowers. All content, and any advice received via the website, are not intended, and should not be relied upon, for any personal, professional, legal, or religious decisions You may wish to make. Instead you should consult an appropriate professional in order to obtain specific advice tailored to your situation.

Although Jane Bidwell Flowers takes all reasonable steps to ensure that the website is safe for users it is possible that material on the website may be susceptible to data corruption, interception and unauthorised amendment for which t Jane Bidwell Flowers does not accept liability or responsibility. Jane Bidwell Flowers does not accept liability or responsibility for the presence of any computer viruses contained in any material on the website, whether it is read, viewed, listened to, copied, downloaded, printed or accessed in any other way. Jane Bidwell Flowers does not accept liability or responsibility for any losses caused as a result of any computer viruses contained in any material on the website.

Jane Bidwell Flowers does not guarantee that the website will be compatible with all hardware and software that may be used by you. Jane Bidwell Flowers will not be held liable or responsible for any damage to your computer equipment, software, data or other property as the result of your access to, use of, or browsing of any material on the website.

If your use of material on the website results in the need for servicing, repair or correction of equipment, software or data, you shall be responsible for all costs thereof.

You enter the website entirely at your own risk and if you are dissatisfied with any portion of the website, or with any of these Terms of use, your sole and exclusive remedy is to discontinue using the website.

We will not be responsible for any other loss you suffer through our failure to comply with the Terms & Conditions. In particular we will not have any liability for any loss that was not a reasonably foreseeable consequence of our failure to comply with the contract such as any loss of profit, opportunity or liability to any third party or in connection with the use, inability to use or the results of use of this website, breaches of security, interruptions or delays, or errors, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of Your access to, use of, or browsing this website, or your downloading of any material from this website or any websites linked to this website.


These Terms shall be governed by and construed in accordance with English law, and disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Product Terms & Conditions

All orders placed by you are subject to these terms and conditions. By clicking on the “add to basket” button on the order page, you are consenting to be bound by these Terms.

You must be over 18 to place an order via our website, and you must have the legal authority to order any products via this website.

If you order products from our website we will send you an email confirming receipt of your order and indicating delivery status.

Your order is an offer from you to us to purchase the products. Our acknowledgement of your order is not acceptance of your order. We shall insist on receiving payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings in to existence a legally binding contract between us.


If any part of these Terms are unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


All notices from you to us must be in writing and sent to our contact address at: Jane Bidwell Flowers, Pylewell Road, Hythe, Southampton, Hampshire, SO45 6AP.

Events Beyond Our Control

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered if caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown or systems or network access, flood, fire, explosion or accident.

Entire Agreement

These Terms and Conditions together with our current website information (products, prices, delivery details, contact details) and privacy statement, set out the whole of our agreement relating to the supply of the products to you by us. If you require any change please make sure that you ask for these to be put in writing. In that way we can avoid any problems surrounding what us and you are expected to do.