IMPORTANT LEGAL NOTICE
The Data Protection Act 2018 states that we can only use personal information if we have a proper reason to do so. This includes sharing it outside of Jane Bidwell Flowers.
The law says we must have one or more of these reasons:
- To fulfil a contract we have with you, or
- When it is our legal duty, or
- When it is in our legitimate interest, or
- When you consent to it.
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
INFORMATION WE COLLECT FROM YOU:
The type of information we collect about you includes: -
- Your name
- Phone number, including mobile number
- Email address
- Credit / debit card details
- Other information we may collect from time to time to provide the services you request
We will never collect sensitive information about you without your specific consent.
USE OF PERSONAL DATA:
Where you supply us with third party personal information so that we can complete a delivery to that third party, we will not use that third party personal information for any purposes other than to carry out that delivery.
We may share your personal information and the personal information of individuals to whom we are requested to deliver products with carefully selected third parties whom we work with to provide these services to you and who enable us to carry out our business.
Personal information will only be transferred outside of the European Economic Area (EEA) for the purpose of fulfilling the order that you have placed with us.
A cookie is a small information file that is sent to your computer and stored on your hard drive. Our website provider does use a small number of cookies which are necessary for the website to run and allow website navigation. The cookies are benign and are necessary to allow the website to run.
Services delivered by the website such as embedded content from external providers may also place cookies on your computer.
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage, however, transmission of information of information via the internet is not completely secure. Please note that our policies on privacy will be overridden where we are required or permitted to disclose personal information under law or the terms of a Court Order.
We will retain your personal information for a period sufficient to fulfil the services requested or as long as we are required under a legal obligation.
You are entitled to request that your personal information is removed from our systems, which we will undertake for you, subject to any overriding provisions that require us to retain your personal information (for example a legal basis).
CHECKING YOUR DATA:
You are entitled to see the information that we hold about you. You can request a copy of this information (referred to as a Subject Access Request) either verbally or in writing.
You may ask us to make any necessary changes to ensure your information is accurate and kept up to date.
To make a Subject Access Request please contact us using the details at the end of this notice.
How to complain
Please let us know if you are unhappy with how we have used your personal information. You can contact us in writing at this address:
Jane Bidwell Flowers
Unit 4 Pylewell Road
Hampshire SO45 6AP
By telephone on 023 8084 4114 or email at firstname.lastname@example.org
You also have the right to complain to the Information Commissioner’s Office (ICO) if we do not respond to your complaint appropriately and in a timely manner. A complaint can be made to the ICO via the following link: https://ico.org.uk/make-a-complaint/